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Frequently Asked Questions
Find answers to common questions about using our platform
General
Can I change my plan at any time?
What happens to my data if I downgrade?
Can I cancel my subscription anytime?
How often is the data updated?
Do I lose access immediately if I cancel?
Are payments refundable?
Can I use my account on multiple devices?
What if I need help with my subscription?
Consult Expert
What is the "Consult Expert" service?
How do I request a consultation?
Are tokens tied to specific experts?
How many replies are included in a consultation?
What kind of advice will I receive?
How long will it take to get a response?
Can I consult more than one expert?
Can I request a refund?
Are the experts official FPL staff?
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